Shipping policy
Shipping Policy
Last updated: October 18, 2026
At Ayvo™, we want your shopping experience to be simple and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through https://ayvo.us.
1. Shipping Destinations
Ayvo™ offers free standard shipping worldwide to eligible destinations.
Shipping availability may vary depending on the destination and local delivery restrictions. If we are unable to ship to your address, we will contact you regarding the available options.
2. Shipping Costs
Standard Shipping: Free
We currently offer free standard shipping on eligible orders. Any additional shipping options or charges, if available, will be clearly displayed at checkout before you complete your purchase.
We do not charge hidden shipping fees after checkout.
3. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing time includes order verification, preparation, and dispatch arrangements. Processing may take longer during holidays, promotional periods, or other unusually busy periods.
You will receive an order confirmation after placing your order. A shipping confirmation and tracking details will be provided when available after dispatch.
4. Estimated Delivery Times
Estimated delivery times depend on the destination, shipping carrier, and local delivery conditions.
As a general guide, standard shipping may take approximately 7–15 business days after dispatch. These are estimates, not guaranteed delivery dates.
Delivery may take longer due to customs clearance, public holidays, carrier delays, weather conditions, or other circumstances beyond our reasonable control.
If a more specific delivery estimate is shown at checkout, please refer to the information provided for your order.
5. Order Tracking
When tracking is available, we will provide tracking information by email after your order has been dispatched.
Please allow some time for tracking information to become active in the carrier's system. Tracking updates may not appear immediately after dispatch.
If you have not received tracking information or need help locating your order, contact us at support@ayvo.us.
6. Incorrect Shipping Information
Please review your shipping address carefully before completing your purchase.
If you notice an error, contact us as soon as possible at support@ayvo.us. We will try to update the address before the order is dispatched, but changes cannot be guaranteed once processing or shipping has begun.
Ayvo™ cannot guarantee successful delivery when an incorrect or incomplete address has been provided. Any responsibility for resulting costs will be assessed in accordance with applicable law and the circumstances of the order.
7. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Where applicable, these charges and the party responsible for paying them will be determined by the shipping arrangement and information provided at checkout. Please review any relevant charges before completing your purchase.
8. Delayed, Lost, or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us at support@ayvo.us with your order number.
We will review the available tracking information and work with the relevant shipping provider to determine the next steps.
If an order is confirmed lost or another delivery issue occurs, we will work with you toward an appropriate resolution in accordance with our policies and applicable consumer law.
9. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact support@ayvo.us as soon as reasonably possible.
Include your order number and, where helpful, clear photographs of the item and packaging. We will review the issue and explain the available resolution, which may include a replacement or refund.
Your rights under applicable consumer protection laws remain unaffected.
10. Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will try to assist before the order is dispatched, but changes and cancellations cannot be guaranteed once fulfillment has begun. If an order has already shipped, please refer to our Return and Refund Policy for available options.
11. Contact Us
If you have questions about shipping, delivery, or tracking, please contact our customer support team.
Brand: Ayvo™
Website: https://ayvo.us
Email: support@ayvo.us
We appreciate your order and thank you for shopping with Ayvo™.