Terms of service

Terms of Service

Last updated: October 18, 2026

Overview

Welcome to Ayvo™. These Terms of Service (“Terms”) govern your access to and use of https://ayvo.us (the “Website”) and any purchases made through our online store.

Throughout these Terms, “we,” “us,” and “our” refer to Ayvo™. By visiting our Website, browsing our products, or making a purchase, you agree to these Terms. If you do not agree, please do not use our Website.

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to offer products and services to you.

1. Eligibility and Use of the Website

By using this Website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

You agree to use the Website only for lawful purposes and not to misuse its services, interfere with its operation, attempt unauthorized access, or engage in fraudulent activity.

2. Products and Product Information

We make reasonable efforts to display product descriptions, images, features, and prices accurately. However, colors and visual details may vary depending on your screen or device.

Product images are provided for illustrative purposes unless otherwise stated. Please review the product description and specifications before placing an order.

We reserve the right to correct errors, update product information, or discontinue products at any time, subject to applicable law and any obligations arising from an order already accepted.

3. Pricing and Payments

All prices and applicable charges will be displayed during checkout. The currency shown on the Website will apply to your order unless otherwise stated.

Prices, promotions, and discounts may change without prior notice. A change in price will not alter the price of an order that has already been accepted, except where permitted or required by law.

You agree to provide accurate billing and payment information. Orders are subject to payment authorization and verification.

Payment processing may be handled by third-party payment providers under their own terms and privacy policies.

4. Orders and Acceptance

After placing an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted or shipped.

We reserve the right to refuse, cancel, or limit an order where permitted by law, including in cases of suspected fraud, payment issues, incorrect pricing, inventory limitations, or suspected resale activity.

If we cancel an order after payment has been collected, we will arrange an appropriate refund.

Please ensure that your shipping address and contact details are accurate before submitting your order.

5. Shipping and Delivery

We aim to process and ship orders according to the information provided on our Shipping Policy page and during checkout.

Delivery dates and transit times are estimates unless expressly guaranteed. Delays may occur because of carriers, customs procedures, weather, operational issues, or other circumstances outside our reasonable control.

Any shipping charges and available delivery options will be displayed at checkout.

Nothing in these Terms excludes any delivery obligations or consumer rights that apply under relevant law.

6. Returns, Refunds, and Cancellations

Our Return and Refund Policy explains the conditions and process for requesting a return, refund, or replacement.

Ayvo™ offers a 30-day money-back guarantee subject to the terms of the published Return and Refund Policy and applicable law.

Please review that policy before purchasing. If you need help with a return, refund, cancellation, or replacement, contact us at support@ayvo.us.

Nothing in these Terms limits mandatory consumer rights.

7. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes, or special offers.

Promotions may be subject to additional terms, eligibility requirements, expiry dates, and product exclusions. Unless expressly stated otherwise, promotions cannot be exchanged for cash or combined with other offers.

We reserve the right to correct promotional errors and administer promotions in accordance with applicable law.

8. Intellectual Property

All content on this Website, including text, graphics, logos, product images, designs, page layouts, and other materials, is owned by or licensed to Ayvo™ or the relevant rights holders and is protected by applicable intellectual property laws.

You may access and use Website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, republish, or commercially exploit Website content without prior written permission, except where permitted by law.

9. Reviews and User Submissions

If you submit a product review, comment, photograph, or other content, you confirm that you have the right to submit it and that it does not violate applicable law or another person's rights.

You must not submit fraudulent, misleading, unlawful, abusive, or infringing content.

Where permitted by law, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and publish content you voluntarily submit for purposes related to operating, improving, and promoting our business.

We may moderate or remove submissions that violate these Terms or applicable law. This does not affect any rights you may have under applicable law.

10. Third-Party Services and Links

Our Website may use or link to third-party services, including Shopify, payment processors, shipping providers, analytics tools, and social media platforms.

We do not control all third-party services and are not responsible for their independent content, policies, or practices. Your use of those services may be subject to their separate terms and privacy policies.

11. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using the Website, you acknowledge that you have had the opportunity to review that policy. Our processing of personal information remains subject to applicable privacy and data-protection laws.

12. Errors and Website Availability

We strive to keep our Website information accurate and our services available. However, the Website may occasionally contain typographical errors, outdated information, interruptions, or technical issues.

We may update, suspend, or modify Website features when reasonably necessary, subject to our legal obligations and any existing order commitments.

Nothing in this section removes any rights or remedies you may have under applicable law.

13. Disclaimer of Warranties

To the extent permitted by applicable law, the Website and its services are provided on an “as available” basis.

We do not guarantee uninterrupted access to the Website or that every technical issue will be resolved immediately.

Nothing in these Terms excludes or limits any product warranty, consumer protection, or other legal right that cannot lawfully be excluded or limited.

14. Limitation of Liability

To the extent permitted by applicable law, Ayvo™ will not be liable for indirect or consequential losses arising from the use of the Website where such exclusions are legally permitted.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, death or personal injury caused by negligence where such exclusion is prohibited, or any other liability that cannot legally be excluded or limited.

These Terms do not affect any mandatory rights or remedies available to consumers.

15. Indemnification

To the extent permitted by applicable law, you agree not to misuse the Website or violate these Terms and to be responsible for losses directly caused by your unlawful conduct or infringement of third-party rights.

Nothing in this section requires you to indemnify us for matters where such an obligation would be prohibited by applicable law.

16. Governing Law

These Terms are subject to the laws applicable to the operation of our business, without removing any mandatory consumer protections that apply in your country or region.

Where a dispute arises, the parties will seek to resolve it in good faith. Nothing in this section prevents a consumer from bringing a claim before a court or authority where applicable law grants that right.

17. Changes to These Terms

We may revise these Terms from time to time to reflect changes to our Website, business operations, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date. Changes will apply as permitted by applicable law and will not retrospectively remove rights that have already accrued.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

Brand: Ayvo™

Website: https://ayvo.us

Email: support@ayvo.us